Production Support
Orbit Core is open source, but production environments demand reliability, technical support, and architecture guidance. The support program provides direct access to the project's engineers.
Many teams adopt Orbit Core for unified observability across multiple systems (Nagios, Wazuh, SIEM, IDS and custom sources).
Production Support ensures expert guidance for connector design, ingestion architecture and operational reliability.
Community
Free
Open-source access with community-driven support.
No SLA guarantee
- GitHub Issues & Discussions
- Official documentation
- Connector examples
- Public project updates
- Open-source releases
Team Support
$695 / month
Technical support for teams running Orbit Core in smaller production environments.
SLA: 1 business day
- Email or support portal
- Up to 5 technical requests / month
- Private support channel (Slack or Discord)
- Installation, upgrades & troubleshooting guidance
- Priority bug fixes for reported issues
- Early access to official connectors
Ideal for
- Small DevOps teams
- Growing security teams
- Moderate event ingestion
Business Support
$2,500 / month
For organizations that depend on Orbit Core in mission-critical environments.
SLA: 4 hours for P1 incidents
- Everything in Team Support
- Unlimited tickets
- Dedicated support channel
- Monthly architecture review session
- Connector design & troubleshooting
- Upgrade & ingestion tuning assistance
Ideal for
- SOC teams
- Observability platforms
- High-volume log & event environments
Enterprise
Custom pricing
For large-scale corporate environments with dedicated engineering needs.
SLA: 1 hour for critical incidents • 24/7
- 24/7 SLA coverage
- Dedicated engineer (single point of contact)
- Quarterly architecture reviews
- Custom connector development on demand
- High-scale environment support
- Early access to new features